Support & CMS
156
Open Tickets
1,234
Resolved This Month
12
Active Chats
18 min
Avg Response Time
Support Tickets
| Ticket ID | Customer | Subject | Category | Priority | Status | Created | Actions |
|---|---|---|---|---|---|---|---|
| TKT-4521 | Ali Hassan | Order not received | Delivery | High | Open | 10 min ago | |
| TKT-4520 | Sara Khan | Wrong item delivered | Order Issue | High | Open | 25 min ago | |
| TKT-4519 | Bilal Ahmed | Refund not processed | Payment | Medium | In Progress | 1 hr ago | |
| TKT-4518 | Fatima Noor | App crash on checkout | Technical | Low | Open | 2 hr ago | |
| TKT-4517 | Hamza Raza | Rider was rude | Complaint | Medium | In Progress | 3 hr ago | |
| TKT-4516 | Ayesha Tariq | Coupon not working | Promotion | Low | Resolved | 5 hr ago | |
| TKT-4515 | Omar Farooq | Account deactivated | Account | High | Resolved | 6 hr ago | |
| TKT-4514 | Hira Shah | Late delivery | Delivery | Medium | Resolved | 8 hr ago |
FAQs
1. How do I track my order?
Go to My Orders and tap on the active order to see real-time tracking.
2. How to apply a coupon code?
Enter the coupon code in the promo section at checkout.
3. What payment methods are accepted?
We accept COD, JazzCash, Easypaisa, and Debit/Credit cards.
4. How to request a refund?
Go to Order History, select the order, and tap "Request Refund".
5. How to become a delivery rider?
Download the FoodDash Rider app and submit your documents.
Notification Templates
| Template | Channel | Trigger | Status | Actions |
|---|---|---|---|---|
| Order Placed | Push SMS | On new order | Active | |
| Order Delivered | Push | On delivery complete | Active | |
| Rider Assigned | Push | On rider assignment | Active | |
| Refund Processed | Push Email | On refund approval | Active | |
| Welcome Message | SMS Email | On registration | Active |